1. How long will shipping take?
The shipping time will vary according to your location as well as the real conditions whether the product you order is in stock or not. Please note that some products will ship direct from the manufacturer. In this case, we will notify you by email of the estimated shipping date and delivery time.
2. I can not find my desirable Nike shoes at your site, can you provide them?
If that is the case, we welcome you to contact us and notify us of the specific information about the shoes. With more details you give, we are more likely to locate the goods in the factory in an easier and quicker manner.
3. What payment methods can I choose?
The payment system is supported by 95epay and Paypal, a dedicated third-party payment platform featured with a highest success rate as well as a minimum risk. International credit cards like VISA Card, MasterCard, JCB, American Express,PayPal and Diners Club as well as other cards are all accepted. For any questions, you can contact us by sending your message to [email protected].
4. What kind of activities can I participate in with Nike shoes?
Nike shoes are comfortable to wear and beneficial to your health, and they are designed to act as an everyday walking, fitness walking, and general lifestyle footwear.
5. How can I track my order?
We will email the tracking number once your product is dispatched, and you can track your order by checking your email box.
6. What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your order to the warehouse. Our Customer Service representatives will check whether your return is eligible for refunds and exchanges.
All returned items must be in brand-new condition, unused and with original tags and packaging. We reserve the right to charge a handling fee on all items returned for other reasons.
If we shipped you the wrong item/wrong color: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
7. What happens if the package is damaged or missing during the shipping?
If your order is damaged or missing on the way of shipping, please feel free to contact us and let us know the whole situation, we will ship another shoes out to you as soon as we receive back the damaged one.
8. Working hours
Our online store is available for 24 hours a day, every day of the year. Our sales representatives are ready to offer you online live support. If we are busy helping other customers, you can leave us a message and we will contact you as soon as possible.
9. What should I do if I don't receive my order after the estimated delivery timeframe?
You can notify us and we'll investigate the situation for you, and work out a replacement solution as soon as possible. We will spare no efforts to make it for sure that you will receive your order by any means once you have paid us.
10. Is my credit card transaction protected?
Yes. It is one of our important policies to respect and protect the privacy of our users. All personal information is kept strictly confidential and will not be shared or sold with any other third parties.